Lucas Guilherme
Analista CS OPS at +A Educação
Minas Gerais, Brazil
Summary
👤
Senior🎓
Top SchoolLucas Guilherme is a Customer Success Operations analyst with nine years of experience building data-driven, automated CS processes in high-scale B2B SaaS environments. He combines hands-on skills in CRM (HubSpot), BI, BPMN and workflow automation to drive retention, expansion and predictable customer health across portfolios of 1,000+ accounts. Comfortable working cross-functionally with Product, Engineering and Data, he has led tool ecosystems, integrations and KPIs to turn strategy into repeatable playbooks. Trained as an Electrical Engineer with a DevOps postgrad, he brings an analytical, systems-minded approach uncommon in CS—having also applied signal-processing and embedded-systems skills during academic research and campus projects. Based in Minas Gerais, Brazil, Lucas is known for pragmatic automations that scale operational rigor without sacrificing customer experience.
8 years of coding experience
Graduando Engenharia Elétrica e Eletrônica, Graduando Engenharia Elétrica e Eletrônica at Universidade Federal de Juiz de ForaEstácio de Sá University
Github Skills (35)
steam-api10
javascript10
vercel10
static-site-generator10
typescript10
nextjs10
steambot10
browser10
sane10
gift10
ssg10
compiler10
levelup10
react10
hybrid10
Programming languages (3)
Github contributions (5)
Luc4sguilherme/node-steamcommunity
Aug 2021 - Apr 2024
Interact with various interfaces on Steam Community from Node.js
Contributions:61 pushes, 16 branches, 7 tags in 2 years 7 months
steamworksnode-jssteam-apijavascriptinteract
Luc4sguilherme/Steam-gems-BOT
Mar 2021 - Mar 2022
This is an advanced gems bot script.
Contributions:17 releases, 26 commits, 20 PRs in 1 year
botsteambotgemsasfsteam
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