Summary
Lucas Lee is a Senior Manager at Changi Airport Group with a decade of experience designing passenger-centric airport operations, leading ORAT programmes, and translating complex stakeholder needs into operational flows for major projects like Terminal 4 and Terminal 5. He combines hands-on product ownership—having led the Safe Travel Concierge web-app to support MICE events and inbound arrivals—with strong facilitation and public-speaking skills used to train diverse audiences from C-suite executives to MBA students and children. Known for building close partner relationships, he excels at distilling subject-matter expertise into practical learning modules and exhibits (including work for the Changi Experience Studio). His background in operations, analytics-driven publicity campaigns, and automated passenger touchpoints (automated bag-drops, facial biometric trials) reflects a rare mix of strategic planning and delivery focus. Outside work he channels curiosity about culture and user experience into travel writing, bringing a user-first mindset to both learning design and operational innovation.
10 years of coding experience
7 years of employment as a software developer
Exchange Program, Business, Exchange Program, Business at HEC School of Management / HEC Paris
Business Administration (Honors) & Minor in Communications and New Media, Business Administration & Communications and New Media, Honors (2nd Upper), Business Administration (Honors) & Minor in Communications and New Media, Business Administration & Communications and New Media, Honors (2nd Upper) at National University of Singapore
Integrated Program, A Levels, Integrated Program, A Levels at Raffles Institution
Cambridge A Levels, Biology, Mathematics, Chemistry, Economics, Cambridge A Levels, Biology, Mathematics, Chemistry, Economics at Raffles Junior College
English, Chinese, French