Lucas Vieites
Sr. Knowledge Management Specialist at Booking.com
Randstad, Netherlands
Summary
👤
Senior🎓
Top SchoolLucas Vieites is a Sr. Knowledge Management Specialist with over a decade of experience aligning customer support, localization, and technical operations across global organizations. He has driven KCS adoption, trained hundreds of support engineers, and led knowledge strategy and ServiceNow implementations for enterprise customers, most recently within Booking.com and previously across multiple roles at ServiceNow. A longtime GNU/Linux systems and LAMP-stack practitioner with roots in software localization and web development, he blends hands-on engineering with process design to eliminate support bottlenecks. Lucas is particularly skilled at globalizing support assets—portals, KBs and communications—to serve multilingual audiences effectively, a capability informed by early GNOME translation work and years of localization projects.
10 years of coding experience
22 years of employment as a software developer
Bachillerato, Bachillerato at INB Ramón CabanillasSpecialist Technician, Specialist Technician at IESP Francisco Asorei
English, French, Dutch, Spanish, Galician
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (70)
clipboard10
android-application10
text-editor10
geany10
dock10
android-app10
gnome10
gnome-shell10
ide10
twine10
linux9
swift9
kotlin9
android9
shell8
Programming languages (12)
Github contributions (5)
lucasvieites/toolbox
Apr 2018 - Mar 2025
Contributions:15 pushes in 6 years 11 months
lucasvieites/atom-wordcount
Jun 2021 - Oct 2023
Counts the words in your current document
Contributions:2 PRs, 2 pushes, 1 branch in 2 years 4 months
hyphenationwordstuplecounts
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