Lucy Mitchell is a Senior Knowledge Manager with eight years’ experience building documentation programs and knowledge systems across software and healthcare, currently leading docs at Kraken. She has delivered documentation and content strategy at organisations ranging from Intel and Pfizer to startups like Tinybird and Infura, blending hands-on engineering experience with product-minded documentation ownership. Her background as a software engineer and occupational therapist gives her a rare mix of technical fluency and human-centred insight into how people find and use information. Lucy runs global documentation improvement initiatives, having shifted teams from fragmented content to sustainable doc-as-product practices. She also writes about neurodiversity and technology, attracting a steady audience to her blog at ioreka.dev (about 13k monthly views), which informs her inclusive approach to knowledge design. Based in Bristol, she combines contractor and in-house perspectives to scale documentation practices across varied organisational contexts.
8 years of coding experience
3 years of employment as a software developer
BA Social Anthropology and Linguistics, BA Social Anthropology and Linguistics at School of Oriental and African Studies, U. of London
Roedean School, Brighton
Software Development, Software Development at Flatiron School
MSc, Occupational Therapy, specialism in brain injury, Merit, MSc, Occupational Therapy, specialism in brain injury, Merit at London South Bank University
Contributions:14 pushes, 1 branch in 3 years 1 month
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Lucy Mitchell - Senior Knowledge Manager at Kraken