Ludmilla Negri
Manager 2, Technical Support Engineer at Datadog
New Jersey, United States
Summary
🤩
Rockstar🎓
Top SchoolLudmilla Negri is a results-driven technical support leader and full-stack web developer with 11 years of experience blending hands-on engineering (Ruby on Rails, Node.js, React) with strong quality and productivity expertise. Currently a Manager 2 at Datadog, she coaches and scales support teams, drove multiple promotions, and maintains a 95% CSAT while improving KPIs like SLA, MTTR, and productivity. Her background in quality management and process improvement (MBA in Quality & Productivity) informs a data-driven approach to onboarding, workflow automation, and cross-functional escalation. Comfortable switching contexts across 400+ integrations, she pairs customer-facing troubleshooting and demo delivery with documentation and Jira-driven product feedback. Colleagues rely on her for mentoring new engineers and managers, and for translating operational pain points into scalable technical and process solutions.
11 years of coding experience
6 years of employment as a software developer
Full-Stack Web Developer, Computer Software Engineering, Full-Stack Web Developer, Computer Software Engineering at Flatiron SchoolMBA, Quality and Productivity, MBA, Quality and Productivity at Faculdades Oswaldo CruzBachelor's degree, Industrial Chemistry, Bachelor's degree, Industrial Chemistry at CEFET-GO
Portuguese, English
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (26)
monitoring10
hugo10
distributed-tracing10
pmm10
profiling10
datadog10
logging10
otel10
documentation10
stackdriver9
observability9
apm-agent9
golang9
agent9
go9
Programming languages (5)
Github contributions (5)
ludaires/ludaires.github.io
Feb 2015 - Jan 2020
Contributions:1 release, 41 pushes, 2 branches in 4 years 11 months
ludaires/oo-banking-v-000
May 2016 - Oct 2019
Contributions:2 pushes in 3 years 5 months
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