Summary
Ludovic Hirlimann is a seasoned infrastructure and support engineer with 15 years of experience building reliable systems and improving software quality across both open source and commercial environments. Currently a Support Engineer II at Elastic, he handles customer incidents for the Elastic Stack and is part of the team managing severity-one tickets for their cloud offering. His background spans SRE and system administration roles at Mozilla and 3Liz, where he automated deployments with Ansible, managed bare metal and VMs, and added observability and external monitoring to production SaaS platforms. A longtime open-source advocate, he has deep experience engaging communities, running release QA for Thunderbird, and presenting at conferences to grow contributor involvement. Based in Grisolles, France, Ludovic combines hands-on troubleshooting with a pragmatic focus on tooling, backups, and monitoring—skills honed from early consulting work across Unix platforms and enterprise backup systems. He’s known for quietly improving operational resilience and making complex infrastructures more observable and maintainable.
15 years of coding experience
7 years of employment as a software developer
Bac C, Math and physics, Bac C, Math and physics at Lycée Auguste Renoir
National Conservatory of Arts and Crafts
DUT, Computer Science, DUT, Computer Science at Université de Strasbourg
René descartes A,asnières
DEUG A, Math, Physics, CS, DEUG A, Math, Physics, CS at Université Paris Cité
English, French, Dutch, German