Luis Elizondo
Representante Del Servicio De Atención Al Cliente at Foundever
San José, Costa Rica
Summary
🤩
Rockstar🎓
Top SchoolLuis Elizondo is a seasoned customer service and HR operations professional with 11 years of experience managing complex employee inquiries, training programs, and quality assurance within global organizations like Amazon and Foundever. He has deep expertise in lifecycle HR processes, benefits and payroll troubleshooting, SOP development, and delivering constructive feedback through quality reviews and coaching. As an ERC Trainer and Quality Analyst, he combines frontline problem-solving with process improvement, having led training for new hires across Employee Resource Center and Disability & Leave Services. Based in San José, Costa Rica, Luis brings a bilingual education background in English teaching that enhances his communication and coaching abilities—an asset when clarifying policy nuances and mentoring diverse teams.
11 years of coding experience
Bachillerato en Inglés con énfasis en la enseñanza., EDUCATION, Bachillerato en Inglés con énfasis en la enseñanza., EDUCATION at Universidad Internacional de las Américas
Github Skills (70)
sdk10
fuzzy-logic10
golang10
string-matching10
matching10
java10
aws-sdk10
go10
amazon10
smithy10
nltk10
aws10
aws-ecs10
levenshtein10
javascript9
Programming languages (6)
Github contributions (5)
Madrigal/pulse
Jul 2016 - Jan 2024
Contributions:4 pushes, 1 branch in 7 years 7 months
Madrigal/aws-sdk-java-v2
Feb 2024 - May 2024
The official AWS SDK for Java - Version 2
Contributions:2 pushes, 3 branches in 2 months
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