Summary
Luis Esquivel is a bilingual IT professional with eight years of hands-on experience delivering Tier I/II support and endpoint management across education and enterprise environments. Based in Tempe, Arizona, he specializes in Active Directory administration, workstation imaging with Autopilot and SCCM, and multi-platform support for Mac, Windows, and mobile devices, consistently maintaining high SLA compliance. Luis has streamlined onboarding and hardware refreshes while authoring knowledge base content that reduces recurring tickets and empowers end users. His background in school districts and large operating companies gives him a pragmatic, user-focused approach to IT service delivery and process improvement.
8 years of coding experience
Information Technology, Information Technology at Grand Canyon University