Luis Hernandez
PMI Mortgage Associate
Cedar Hill, Texas, United States
Summary
👤
Senior🎓
Top SchoolLuis Hernandez is a customer-focused mortgage professional with a decade of experience across loan servicing, escrow, claims, and sales, currently serving as a PMI Mortgage Associate at Mr. Cooper. He combines deep empathy—especially in sensitive situations like loss—with strong process knowledge to guide customers through private mortgage insurance eligibility and documentation. Previously he managed high-volume catastrophe claims and escrow removals, demonstrating capacity to handle complex workflows and stakeholder coordination with carriers like USAA and Liberty Mutual. Based in Cedar Hill, Texas, Luis pairs an Associate degree in Criminal Justice with a proven track record of meeting quality and compliance goals while improving customer outcomes. An adaptable problem-solver, he brings both frontline client empathy and operational rigor to mortgage servicing roles.
10 years of coding experience
1 year of employment as a software developer
Associate's degree, Criminal Justice and Corrections, Associate's degree, Criminal Justice and Corrections at El Centro College
Github Skills (19)
methodology8
deploying7
deep-reinforcement-learning6
q-learning6
deep-learning6
machine-learning6
graphene-django6
python6
webgl6
javascript6
reinforcement-learning5
typescript5
django5
neural-network4
graphene4
Programming languages (4)
Github contributions (5)
luiskarlos/IA-217
Jul 2017 - Nov 2017
Contributions:38 commits, 47 pushes, 1 branch in 3 months
luiskarlos/IA-117
Feb 2017 - Sep 2017
Contributions:25 commits, 40 pushes, 3 branches in 7 months
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