Luis Lima
Director at Altyntagh Comunicaciones
Greater Mexico City, State of Mexico
Summary
👤
Senior🎓
Top SchoolLuis Lima is a contact center and technology executive with nearly three decades of experience designing, deploying and turning around mission-critical BPO operations across Mexico. He combines deep technical roots in telecom and IT with commercial leadership—having launched centers from scratch, built web and reporting applications, and driven sales growth (notably 120% in 2012 and scaling revenue from $0.4M to $18M in a year). Comfortable at the intersection of operations, engineering and HR, he brings hands-on expertise in workforce systems, voice recording, speech analytics and regulatory compliance. As founder-level director and consultant he’s repeatedly configured processes and platforms to meet strict service and profitability targets for large-scale inbound service programs. Educated in electronic engineering and business (UAM, ITAM, Haas), he blends engineering discipline with strategic business acumen and a track record of practical, measurable results.
11 years of coding experience
8 years of employment as a software developer
Ingenieria en Electrónica Area de Concentración Comunicaciones, Ingenieria en Electrónica Area de Concentración Comunicaciones at Universidad Autónoma MetropolitanaUniversity of California, Berkeley, Haas School of BusinessBussines Administration and Development Dipl, Bussines Administration and Development Dipl at Instituto Tecnológico Autónomo de México
English, Spanish
Github Skills (32)
toggle8
ember-addon7
zbar5
barcode-scanner5
barcodes5
ean135
checkbox5
scanner4
datamatrix4
android-library4
emberjs4
elasticsearch-client4
ruby-client4
upc4
ember-cli-addon3
Programming languages (4)
Github contributions (5)
MarioDiar/MotorcycleShop-Websystem
Jun 2015 - Nov 2015
Contributions:68 pushes, 1 branch in 5 months
MarioDiar/StandardEvaluator
Oct 2016 - Dec 2016
Contributions:49 pushes, 1 branch in 2 months
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