Luis Meza is a Desktop Support Specialist and Networking & Cybersecurity student with a decade of hands-on IT experience across aviation, insurance, and real estate sectors. He has practical expertise supporting Citrix, VMware, Active Directory, cloud platforms (Azure, AWS), and a broad range of endpoint hardware, consistently meeting SLA-driven helpdesk and escalation requirements. Currently at Trademark Property Company after a key IT Analyst role at American Airlines, he pairs troubleshooting rigor with documentation and knowledge-base improvements that lift team-wide efficiency. Studying cybersecurity and cyber defense while describing himself as a full-stack developer on GitHub, he blends systems-level security awareness with software curiosity and a forensics-minded approach. Naturally curious and tactile in his learning style, he excels at turning complex incidents into repeatable, auditable processes that reduce future outages.
Contributions:2 PRs, 100 pushes, 4 branches in 2 years 4 months
ruby-on-railsrailsrubybikeaustin
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