Luis Vieira
Senior Software Escalation Engineer, Tier 4 Engineering
Lindon, Utah, United States
Summary
👤
Senior🎓
Top SchoolLuis Vieira is a trilingual Senior Software Escalation Engineer with over 18 years of hands-on experience designing, deploying, and troubleshooting complex unified communications and collaboration solutions across on-prem and cloud environments. At Poly he serves as a Tier 4 SME, bridging field support, product management and development to drive software fixes, features, and documentation for mission-critical video, voice, and interoperability projects with Fortune 500 customers. He combines deep protocol and network expertise (SIP/H.323, codecs, TCP/IP, packet analysis) with practical DevOps and software skills across Azure/AWS/GCP, databases, scripting and web technologies. Known for turning escalations into product improvements, he pairs strong customer advocacy with data-driven troubleshooting and clear technical writing. Fluent in Portuguese, English and Spanish, he often operates at the intersection of support, engineering and program strategy—helping ensure not just resolution but lasting product resilience.
8 years of coding experience
5 years of employment as a software developer
Technical / Técnico, Technical / Técnico at Fundação Bradesco / Cisco AcademyTechnical / Técnico, Technical / Técnico at SENAC SPMaster's degree, Master's degree at Centro Universitario Euripedes Soares da Rocha
English, Portuguese, Spanish
Github Skills (29)
docker9
pipeline9
helm8
cd8
cicd8
continuous-delivery8
continuous-deployment8
devops8
kubernetes7
argo7
kustomize7
gitops7
dokku7
jsonnet7
k8s7
Programming languages (4)
Github contributions (5)
vieirajluis/AWS
Jan 2018 - Aug 2019
Contributions:17 commits, 15 pushes, 1 branch in 1 year 7 months
vieirajluis/Azure
Dec 2017 - Mar 2019
Contributions:2 commits, 1 push, 1 branch in 1 year 2 months
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