Luiz Dos Santos is a Principal Customer Architect at Elastic with 13 years of experience helping enterprises solve large-scale data, observability, cybersecurity, and search challenges. He combines deep hands-on technical expertise—from root-cause debugging and 24/7 support of mission-critical deployments to guiding cloud transformations—with customer-facing product strategy to drive adoption and measurable outcomes. Previously a product owner and software engineer at Globo.com, he built and operated high-scale interactive systems and web search platforms, bringing a strong background in information retrieval from his MSc at UFMG. Known for turning complex technical obstacles into smooth adoption journeys, Luiz blends technical rigor with strategic partnership to foster long-term customer success.
13 years of coding experience
14 years of employment as a software developer
MSc Computer Science, MSc Computer Science at Universidade Federal de Minas Gerais
BSc Computer Science, BSc Computer Science at Universidade Federal de Juiz de Fora
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Luiz Dos Santos - Principal Customer Architect at Elastic