Lukáš Viktora
Senior Customer Experience Manager at Vodafone
Prague, Czechia
Summary
🤩
RockstarLukáš Viktora is a seasoned customer experience leader with 12 years of expertise designing and embedding customer‑led strategies across industries, currently shaping CX and NPS performance at Vodafone Czechia. He combines hands-on journey mapping, VoC systems and closed‑loop improvement with commercial acumen developed in senior roles at Gen™, Clientology Institute and Czech Airlines. Lukáš has repeatedly translated customer insight into measurable improvements in retention, lifetime value and advocacy, while advising major brands from adidas to ŠKODA on CX transformation. He excels at connecting leadership routines to customer metrics and running end‑to‑end initiatives that move from insight to operational adoption. A pragmatic facilitator and former co‑founder of a consumer lifestyle platform, he brings both consultancy rigor and operator mindset to scale customer‑centric change.
12 years of coding experience
8 years of employment as a software developer
English, German, russian (basic)
Stackoverflow
53reputation
16kreached
2answers
0questions
Github Skills (131)
movie10
torrent9
outlook9
transmission9
gmail9
plex9
kotlin9
docker9
hipchat9
pidgin9
skype9
libpurple9
bittorrent9
api8
android-tv8
Programming languages (15)
Github contributions (5)
zetneteork/docker-xmrig
Oct 2020 - Nov 2024
Contributions:1 release, 8 pushes, 1 branch in 4 years 1 month
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.