Lukasz Labedzki
ServiceNow Business Product Owner And Service Management Lead at JTI (Japan Tobacco International)
Wrocław, Lower Silesian Voivodeship, Poland
Summary
👤
Senior🎓
Top SchoolLukasz Labedzki is a ServiceNow-focused product and service management leader with 10 years’ experience driving ITIL, Lean and Agile practices across global organizations. Currently at JTI he leads harmonization and standardization of service delivery, shaping cross-platform UX, security models, reporting and SLAs while coordinating stakeholders from business to platform architects. His background spans hands-on incident and major-incident management at IBM to operational leadership of cloud ERP and support at Unit4, giving him rare fluency in both crisis response and strategic platform evolution. Known for balancing big-picture product vision with detailed process improvements, he routinely turns vendor roadmaps and platform upgrades into measurable service value. Based in Wrocław with a master’s in Public Administration, he combines strong stakeholder diplomacy with a pragmatist’s focus on measurable service outcomes.
10 years of coding experience
5 years of employment as a software developer
Master's degree Public Administration, Master's degree Public Administration at University of Wroclaw Administration, Law and Economics Faculty
English
Github Skills (16)
leaflet7
css6
react6
material-design-lite5
material-ui5
javascript5
material-design4
checkout3
material-components3
buttons3
react-button3
payment-integration2
paypal2
payment2
payment-gateway2
Programming languages (3)
Github contributions (5)
LukaszLabedzki/agility-cooldog
Aug 2023 - Nov 2023
Contributions:258 pushes, 1 branch in 3 months
Alderazzi/skrypty-ra
Nov 2024 - Dec 2024
Contributions:29 pushes in 1 month
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