Summary
Luke Brown is a Senior Content Developer with 10 years' experience crafting product training, help centres, and go-to-market content for global SaaS and media organisations. Currently at Sprinklr and with prior roles at ITV, Adstream and Apple, he blends technical curiosity—having learned HTML/CSS to build contextual help—with strong user research and analytics to turn product usage data into clearer customer experiences. He has led large onboarding projects, produced professional tutorial video and written content, and introduced analytics-driven improvements that revealed previously overlooked user pain points. Comfortable working across UX, product and support teams, Luke pairs a Master of Physics with hands-on training design skills and a background in humanistic counselling to communicate complex topics with empathy and clarity.
10 years of coding experience
2 years of employment as a software developer
Certificate, Humanistic Counselling, Pass, Certificate, Humanistic Counselling, Pass at London Metropolitan University
Master of Physics, Physics, 2:1, Master of Physics, Physics, 2:1 at University of Warwick