Luke Brown
Co-founder Senior Software Engineer at CustomerSure
Newcastle upon Tyne, England, United Kingdom
Summary
👤
Senior🎓
Top SchoolLuke Brown is a co-founder and senior software engineer with 16 years of hands-on experience building a profitable, bootstrapped CX SaaS from idea to sustainable business since 2010. He blends pragmatic product leadership as CPO with deep backend engineering skills, keeping solutions simple by prioritizing real user conversations over trends. Based in Newcastle upon Tyne, he has a track record of shipping customer-focused features that surface actionable feedback rather than noise, helping hundreds of companies worldwide. His open-source contributions include practical fixes to Refinery CMS that improved image uploads, error handling, and security hygiene. Luke holds a first-class BSc in Computer Science and brings entrepreneurial grit, long-term product stewardship, and careful attention to operational detail to every engineering decision.
16 years of coding experience
4 years of employment as a software developer
Bachelor of Science (BS), Computer Science, First-class honours, Bachelor of Science (BS), Computer Science, First-class honours at University of Teesside
German
Stackoverflow
5,048reputation
247kreached
66answers
23questions
ruby-on-rails
top-5%
Github Skills (12)
refinery-cms10
rails10
ruby-on-rails10
ruby10
ruby-rails9
javascript9
html7
json6
formtastic6
routes6
fixture6
mocking6
Programming languages (2)
Github contributions (5)
refinery/refinerycms
Mar 2010 - Feb 2012
An extendable Ruby on Rails CMS that supports Rails 6.0+
Role in this project:
Back-end Developer
Back-end DeveloperContributions:9 commits in 1 year 11 months
Contributions summary:Luke contributed to the refinement of the Refinery CMS backend logic by removing unnecessary code related to ActionMailer template roots. They fixed a bug related to a Dragonfly exception, ensuring image uploads function correctly and improved error messages. Further contributions included adding a method parameter to button_to helper for a correct user's new page render and implementing a security measure by hex encoding recipient emails in mailto links to mitigate spam.
ruby-on-railscmsrails-cmsrailsrefinery-cms
customersure/welcome_cycle
Jan 2012 - Feb 2012
Contributions:35 commits in 1 month
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