Director Of Digital Experience at NYS Office of Information Technology Services
New York, New York, United States
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Summary
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Luke Charde is a seasoned digital experience leader with 14 years building human-centered web and mobile services for New York State, now serving as Director of Digital Experience at NYS Office of Information Technology Services. He founded and scaled the ITS User Experience Design team, blending design thinking, user research, and pragmatic front-end engineering to modernize ny.gov and other public-facing platforms. Luke excels at translating complex government requirements into intuitive, accessible interfaces and reusable pattern libraries that reduce duplication across agencies. His background as an enterprise architect and hands-on UI developer gives him rare fluency across strategy, standards, and implementation. A former teacher and early open-source adopter, he brings a practical, resourceful approach—often prototyping with Sharpies, Post-its, and rapid code—to make government technology genuinely usable.
14 years of coding experience
15 years of employment as a software developer
M.S. Educational Administration, M.S. Educational Administration at Pensacola Christian College
Bachelor of Music Music Education, Bachelor of Music Music Education at Texas Independent Baptist Seminary
Graduate Certificate User Experience Design, Graduate Certificate User Experience Design at Bentley University
Computer Science, Computer Science at Empire State University
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Luke Charde - Director Of Digital Experience at NYS Office of Information Technology Services