Luke Thorne
Technical Support Consultant at Altera Digital Health
Greater Melbourne Area Australia
Summary
👤
Senior🎓
Top SchoolLuke Thorne is a Technical Support Consultant with 11 years’ experience delivering hands-on IT support and operational improvements across enterprise and regional environments in the Greater Melbourne area. He is highly proficient in Windows OS, Microsoft 365, Azure, and SCCM, and has led large-scale migrations (Windows 7 to 10) and rapid remote-work transitions for 100+ users. Twice entrusted with acting leadership, he combines frontline ticket resolution with process-driven maintenance, server monitoring, and new-starter onboarding. His background spans managed services, reseller enablement, and onsite/APAC support, giving him a practical view of both product training and customer-facing escalation. Colleagues rely on his adaptability and calm under pressure—skills honed in high-volume call centres and critical incident periods. He brings a pragmatic, improvement-focused mindset that helps teams stay operationally resilient during change.
11 years of coding experience
9 years of employment as a software developer
Advanced Diploma Information Technology, Advanced Diploma Information Technology at Victoria University
Github Skills (48)
iota10
mysql9
postgresql9
javascript9
json9
terraform9
terraform-provider9
sqlite9
mssql9
blockchain9
aws9
sql9
ethereum9
golang9
nodejs9
Programming languages (4)
Github contributions (5)
thethorne48/wol
Apr 2019 - Aug 2023
Wake-On-Lan simple Go server
Contributions:4 PRs, 14 pushes, 1 branch in 4 years 5 months
golangwakego-serverlanserver
thethorne48/PPOK
Feb 2017 - Jan 2020
Contributions:95 commits, 1 PR, 81 pushes in 2 years 11 months
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