Luke Van Epen
ServiceNow Engineer at AC3
Sydney, New South Wales, Australia
Summary
👤
Senior🎓
Top SchoolLuke Van Epen is a ServiceNow Engineer based in Sydney with 8 years of IT experience, specializing in ServiceNow platform development, service automation, and ITIL-aligned process delivery. He has progressed from frontline service desk roles to owning Knowledge Management and Service Reporting processes, then moved into hands-on ServiceNow development—designing service portals, custom widgets, inbound email integrations, and no-code interfaces. At Kinetic IT he delivered a solo-built Service Portal and several catalogue automation solutions, and he currently applies that depth at AC3 on enterprise ServiceNow engagements. Known for bridging process thinking with practical development, he focuses on turning operational requirements into maintainable, user-friendly ServiceNow solutions. Unexpectedly, his background in telesales and process coordination gives him a strong empathy for end users and stakeholder communication during implementations.
8 years of coding experience
2 years of employment as a software developer
Higher School Certificate, Information Technology, Higher School Certificate, Information Technology at St Edwards CollegeDiploma of IT, Information Technology, Diploma of IT, Information Technology at Evocca College
English
Stackoverflow
11reputation
321reached
1answer
1question
Github Skills (67)
webextension10
safari10
firefox10
cli10
browser-extension10
gamemaker10
nodejs10
chrome10
javascript9
browser9
database9
angular9
postgresql9
cordova9
desktop9
Programming languages (9)
Github contributions (5)
VanWeapon/ChapterMaster
Oct 2024 - Apr 2025
Contributions:10 PRs, 167 pushes, 39 branches in 5 months
VanWeapon/ServiceNow-Utils
Apr 2021 - Feb 2024
Chrome and Firefox Browser Extension for ServiceNow
Contributions:2 PRs, 17 pushes, 12 branches in 2 years 10 months
firefoxservicenowbrowserchromefirefox-extension
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