Luna L
Live Ops Specialist - Support Supervisor at Pearl Abyss America
Long Beach, California, United States
Summary
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Senior🎓
Top SchoolLuna L is a Live Ops specialist and support leader in Long Beach with 11 years of customer service experience and four years in supervisory roles, currently supervising support and hiring at Pearl Abyss America. She excels in fast-paced live-service environments—running tournaments, publishing community notices, coordinating with partners, and responding to real-time game incidents—while also owning Trust & Safety and chargeback processes. Luna builds training programs, performance improvement plans, and internal documentation that have supported agent promotions and improved escalation handling. Her background spans entertainment, esports, and legal-adjacent administrative work, giving her a strong blend of operations, compliance, and community engagement skills. Comfortable with data and vendor systems from Power BI to Magento and Zendesk, she brings practical process design to customer-facing operations. Behind the scenes she combines a certified trainer’s eye for detail with hands-on event production, having self-produced monthly tournaments with 200+ participants.
11 years of coding experience
2 years of employment as a software developer
Communication and Media Studies, Communication and Media Studies at California State University, Northridge
English, JapaneseGithub contributions (5)
ExPorygon/Ephemeral-Unnatural-Balance
Jul 2015 - Mar 2018
Contributions:5 releases, 68 pushes, 1 branch in 2 years 9 months
ExPorygon/DanmakuLove
Aug 2017 - Aug 2021
Contributions:32 commits, 10 pushes, 2 branches in 4 years
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