M S
Head Of Consulting Services at Orange Business Services
Old Toronto, Ontario, Canada
Summary
👤
Senior🎓
Top SchoolM S is a seasoned engineering leader with 13+ years in solution consulting and pre-sales, currently Head of Consulting Services at Orange Business Services, where he has led 100+ solution architects delivering consulting engagements for Tier 1 global customers. He combines deep technical expertise in contact center, IP telephony, SD-WAN and cloud migrations (AWS lift-and-shift) with hands-on experience building AI-driven contact centers using Amazon Connect and Salesforce Service Cloud Voice. Skilled in bid management, C-level engagement, technical account management and people development, he drives smart digital transformation through conversational AI. Unusually for a technologist, he also holds a law degree and has provided pro-bono legal support to NGOs, giving him practical insight into regulatory, labor and company law that informs telecom and enterprise compliance decisions. Certified in Cisco (CCNA, CCNP Voice), AWS (Solutions Architect Associate) and Genesys Cloud CX, he blends vendor-certified networking and cloud credentials with strategic consulting experience. Based in Old Toronto, he is focused on applying conversational AI to improve customer experience and operational efficiency.
13 years of coding experience
4 years of employment as a software developer
B.Engg., Electronics and Telecommunication Engineering, B.Engg., Electronics and Telecommunication Engineering at Barkatullah Vishwavidyalaya
German, French
Stackoverflow
31,299reputation
34.6mreached
125answers
69questions
ruby
top-5%
git
top-1%
command-line
top-5%
ruby-on-rails
top-5%
github
top-1%
jquery
top-5%
Github Skills (77)
github10
mvc10
ruby10
e-mail10
activerecord10
ruby-on-rails10
validation10
html10
git10
rails10
jquery9
rust9
shell9
programming-language9
pagination9
Programming languages (6)
Github contributions (5)
manish-shrivastava/language-converter
Jul 2012 - Oct 2014
Contributions:9 commits in 2 years 3 months
manish-shrivastava/rspec-cheatsheet
Aug 2012 - Jul 2015
Contributions:7 commits, 1 push in 2 years 11 months
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