Maciej Szafraniec
Senior Manager, Product Design (Copilot) at Zendesk
Krakow, Lesser Poland Voivodeship
Summary
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Senior🎓
Top SchoolMaciej Szafraniec is a product design leader with nine years of experience shaping AI-driven experiences, currently heading the Copilot Product Design team at Zendesk in Krakow. He has led UX for agent- and admin-facing AI features—Auto Assist, Admin Copilot, Recommendations, Topics and Entities—building foundational RAG and Knowledge capabilities that bridge research, design and product. Previously he managed product design for Zendesk Sell and taught information architecture and UX research, bringing both hands-on craft and mentoring to his leadership. Comfortable moving between strategy, metrics-driven product management and detailed interaction design, he combines agency and startup roots with enterprise-scale AI product delivery. A pragmatic collaborator, he often translates complex AI capabilities into clear workflows users can trust.
9 years of coding experience
7 years of employment as a software developer
Master of Arts (MA) Management, Master of Arts (MA) Management at Krakow University of EconomicsBritish Council course “Multicultural Europe”, British Council course “Multicultural Europe” at Uniwersytet im. Adama Mickiewicza w PoznaniuSocrates/Erasmus, Socrates/Erasmus at University of Tartu
Stackoverflow
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Github Skills (2)
chrome-extension9
chrome8
Programming languages (1)
Github contributions (4)
telemaciek/maciejszafraniec
Apr 2017 - Nov 2018
Contributions:7 PRs, 47 pushes, 7 branches in 1 year 7 months
reactnextjs
telemaciek/tab-notes
Feb 2017 - Mar 2019
Chrome extension for people who write notes a lot
Contributions:3 releases, 76 commits, 5 PRs in 2 years
chromelotnoteschrome-extension
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