Madalena Melo
User Operations Lead
Italy
Summary
🤩
Rockstar🎓
Top SchoolMadalena Melo is a User Operations Lead with over six years of customer and support operations experience across SaaS and retail-tech companies, currently leading user operations at Penpot from Italy. She progressed from hands-on technical support at Codacy to shaping support strategy and workflows as Support Operations Analyst and now Lead, demonstrating strong operational growth in fast-moving product teams. Her background includes customer-facing roles at Swogo, where she supported AI-driven cross-sell solutions used by major retailers, giving her practical insight into product-led revenue impact. Comfortable at the intersection of users, product and engineering, she focuses on improving support processes and translating user feedback into product improvements. Trained in international relations and business strategy, she brings a blend of analytical thinking and customer empathy to operations. Colleagues note her knack for turning complex technical issues into clear, actionable guidance for users and teams.
2 years of coding experience
3 years of employment as a software developer
Ensino Secundário Línguas e Humanidades, Ensino Secundário Línguas e Humanidades at Colégio Manuel BernardesLicenciatura Relações Internacionais, Licenciatura Relações Internacionais at Instituto Superior de Ciências Sociais e PolíticasMestrado Gestão e Estratégia Empresarial, Mestrado Gestão e Estratégia Empresarial at Universidade Europeia
Portuguese, English, French, German, Spanish
Github Skills (12)
clojure10
ux-design10
prototyping10
clojurescript10
architecture9
documentation7
open-source4
exporter4
usability4
plugin3
figma2
figma-plugin2
Programming languages (3)
Github contributions (5)
madalenapmelo-kp/tests
Jun 2024 - Jun 2024
Contributions:17 comments, 7 issues in 7 days
penpot/penpot-docs
Sep 2023 - Oct 2024
Website and documentation about Penpot, The Open-Source design & prototyping platform
Contributions:16 reviews, 16 PRs, 26 pushes in 1 year 1 month
penpotopen-source-designprototypingarchitecture
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