Madeline Smith
Senior UX Researcher, CODE PA at Commonwealth of Pennsylvania
Allentown, Pennsylvania, United States
Summary
👤
Senior🎓
Top SchoolMadeline Smith is a Lead User Experience Researcher with 11 years of multidisciplinary HCI experience, currently driving large-scale licensing research at Cisco to improve customer, partner, and employee experiences. She combines rigorous academic training—a Ph.D. in Technology & Social Behavior from Northwestern and an M.S. from Cornell—with industry practice, transitioning from university research and teaching into applied UX research at PPL and Cisco. Madeline excels at exploratory, mixed-methods research that surfaces foundational user needs and converts insights into actionable product roadmaps, journey maps, and service blueprints. She is skilled at mentoring junior researchers and embedding ethical, repeatable research processes across cross-functional teams. Her background in building full-stack research tools and supervising student developers gives her a rare hands-on technical fluency alongside deep qualitative expertise.
11 years of coding experience
18 years of employment as a software developer
Doctor of Philosophy - PhD Technology & Social Behavior, Doctor of Philosophy - PhD Technology & Social Behavior at Northwestern UniversityMaster of Science - MS Information Science, Master of Science - MS Information Science at Cornell UniversityBachelor of Science - BS Computer Science, Bachelor of Science - BS Computer Science at Ithaca College
English
Github Skills (12)
hopper10
mathematics7
convert4
jekyll4
pdf3
markdown3
html3
png3
jpeg2
python2
css1
javascript1
Programming languages (4)
Github contributions (5)
madsesmith/GHC-Scholarships
Jul 2016 - May 2017
Contributions:9 pushes, 1 branch in 10 months
scholarshipscomprehensivegracehopper
COSC-480-UCD-F16/guests-whole-class
Sep 2016 - Dec 2016
Contributions:26 pushes, 1 branch, 99 issues in 2 months
cssjavascriptguestsgithub-classroom
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