Madhatter M
Support Knowledge And Enablement Lead at Thunderbird Project
Austin, Texas Metropolitan Area United States
Summary
👤
Senior🎓
Top SchoolMadhatter M is a Support Knowledge and Enablement Lead with 13 years in SaaS and web services support, currently improving training, documentation, and both human and AI-driven support at the Thunderbird Project. Raised on early home computers and a lifelong retro gaming archivist, he blends deep technical empathy with a knack for making complex systems approachable. He’s built support programs and onboarding at companies like Automattic, WP Engine, 10up, and HostGator, and has freelanced as a founder of Tensix Design. Known as a culture-builder and morale booster, he focuses on scalable enablement that raises team performance across organizations. Based in Austin, he brings practical, hands-on support experience and a storyteller’s touch to documentation and training.
13 years of coding experience
University of KansasMulvane High School
English, asl
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (37)
minecraft10
open-source10
3d10
gpib10
game-development10
makehuman9
game-engine9
godot9
skyblock9
usb8
blender6
i2s6
youtube6
python6
chibios6
Programming languages (10)
Github contributions (5)
RavinMaddHatter/BedrockSkyblock
Oct 2023 - Oct 2025
A set of tools to make minecraft bedrock skyblock packs
Contributions:3 releases, 3 PRs, 12 pushes in 2 years
minecraftskyblock
RavinMaddHatter/RandomKeys
Apr 2020 - Sep 2022
A tool for pressing random buttons to help with various tasks in games
Contributions:2 releases, 33 commits, 2 PRs in 2 years 5 months
minecraftbuttonsgames
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