Madhatter M
Support Knowledge And Enablement Lead at Thunderbird Project
Austin, Texas Metropolitan Area United States
Summary
👤
Senior🎓
Top SchoolMadhatter M is a Support Knowledge and Enablement Lead with 13 years in SaaS and web services support, currently improving training, documentation, and both human and AI-driven support at the Thunderbird Project. Raised on early home computers and a lifelong retro gaming archivist, he blends deep technical empathy with a knack for making complex systems approachable. He’s built support programs and onboarding at companies like Automattic, WP Engine, 10up, and HostGator, and has freelanced as a founder of Tensix Design. Known as a culture-builder and morale booster, he focuses on scalable enablement that raises team performance across organizations. Based in Austin, he brings practical, hands-on support experience and a storyteller’s touch to documentation and training.
13 years of coding experience
University of KansasMulvane High School
English, asl
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (49)
minecraft10
game-engine10
rewrite10
visa10
open-source10
gpib10
game-development10
godot9
tla9
measurement9
spigot9
bukkit8
usb8
architecture8
buttons7
Programming languages (9)
Github contributions (5)
RavinMaddHatter/YoutubePrepTools
Oct 2022 - Dec 2024
A set of tools i use to prep my youtube videos
Contributions:4 releases, 1 PR, 16 pushes in 2 years 2 months
RavinMaddHatter/ModelToMinecraft
Mar 2020 - Jul 2021
Contributions:1 release, 17 commits, 5 pushes in 1 year 4 months
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