Summary
Mahedi Hasan is an experienced network operations and systems professional with 11 years in ISP backbone and NOC roles, currently serving as Assistant Manager at BDCOM Online Ltd. He has deep hands-on expertise in Layer 2/3 protocols (OSPF, BGP, VLAN, STP/RSTP), PPPoE/RADIUS user session management, and coordinating with IIG/NTTN vendors to resolve core network issues. Known for 24x7 Level 2/3 support, performance optimization, SLA-driven ticket management, and mentoring technical teams, he reliably bridges field troubleshooting and strategic network configuration. Based in Dhaka with a Computer Engineering degree, he combines customer-facing support experience with proven operational leadership in large-scale ISP environments. An understated strength is his consistent focus on log-based monitoring and vendor collaboration to preempt outages rather than just react to them.
11 years of coding experience
9 years of employment as a software developer
Bachelor's degree, Computer Engineering, Bachelor's degree, Computer Engineering at Dhaka International University
Bangla, English, Hindi