Makiko Satoh is a Technical Program Manager based in Tokyo with a decade of experience bridging engineering, customer success, and product delivery across mobile and web platforms. Currently at Mapbox after leading customer success and support growth at Autify, she excels at building feedback loops, KPIs, and scalable processes that align product teams with customer outcomes. Her background as a server- and web-engineer and pre-sales project lead gives her a rare combination of technical fluency and client-facing rigor. She has a proven track record launching teams and documentation practices, hiring and evaluation systems, and driving cross-functional projects from discovery through delivery. Fluent in Russian studies academically, she brings a global perspective and disciplined communication to program orchestration. Outside work she signals a passion for horses, reflecting a thoughtful, steady approach to leadership.
10 years of coding experience
11 years of employment as a software developer
Bachelor, 外国語学部ロシア東欧課程ロシア語専攻, Bachelor, 外国語学部ロシア東欧課程ロシア語専攻 at Tokyo University of Foreign Studies
Contributions:4 PRs, 23 pushes, 6 branches in 1 month
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Makiko Satoh - Technical Program Manager at Mapbox