Makoto Mizukami is a Tokyo-based Senior Field Engineer and people manager with 12 years of experience bridging customer-facing engineering, product development, and research. He has led and scaled customer engineering functions at CircleCI and Degica, driving pre- and post-sales technical wins for major Japanese and global customers while mentoring teams to managerial promotions. Technically versatile, he moves from hardware and networking to full-stack software and analytics, having implemented customer-requested features like self-hosted runners and OpenID Connect support at CircleCI. An award-winning researcher with an M.Eng. in Human Information Engineering, he blends human-centered research (VR, neuroscience) with pragmatic engineering to improve customer journeys and support practices. Notably, he began as the first dedicated customer success engineer in APAC at CircleCI and consistently converts technical insights into product and business impact.
12 years of coding experience
9 years of employment as a software developer
Master of Engineering (M.Eng.), Human Information Engineering, human wellbeing, experimental psychology, neuroscience, VR, Master of Engineering (M.Eng.), Human Information Engineering, human wellbeing, experimental psychology, neuroscience, VR at Osaka University
Research Student, 5G, millimetre-wave communication (WiGig), Wi-Fi, LTE, heterogeneous wireless network, Research Student, 5G, millimetre-wave communication (WiGig), Wi-Fi, LTE, heterogeneous wireless network at Tokyo Institute of Technology
Contributions:35 releases, 51 commits, 41 PRs in 2 years 1 month
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