Mani Subramanian
Sr. Technical Lead Support Manager at Cloud Software Group
San Francisco Bay Area United States
Summary
👤
Senior🎓
Top SchoolMani Subramanian is a Senior Technical Support Leader based in the San Francisco Bay Area with over 15 years of experience building and managing global support organizations for cloud and on-premise enterprise software. He currently leads 24x7 technical support teams, drives SLA performance through metrics and dashboards, and serves as the primary escalation contact bridging customers, sales, and product teams. Mani has a track record of operational improvements—cutting backlog by 60%, boosting CSAT by 20–30%, and automating test environment provisioning with Docker, Kubernetes, and VMware to reduce hardware costs by 40%. He helped establish ISO processes and represented his team in audits, while also formalizing career paths and training programs that scale across onshore and offshore teams. A UC Irvine Customer Experience certificate holder and long-time mentor, he blends hands-on technical troubleshooting experience with strategic program-building and customer-focused communication. Less obvious: Mani pairs engineering automation with customer experience initiatives—publishing support newsletters and enhancing self-service resources to reduce case volume while improving user satisfaction.
8 years of coding experience
12 years of employment as a software developer
Certificate program in Customer Experience, Customer Experience, Certificate program in Customer Experience, Customer Experience at UC Irvine - Division of Continuing EducationBSc, Computer Science, BSc, Computer Science at Thiagarajar College of Arts and ScienceMCA, Computer applications, MCA, Computer applications at Alagappa University
Github Skills (4)
netbeans8
java7
docker6
linux6
Programming languages (1)
Github contributions (1)
manikantannaren/mynetbeans
Dec 2017 - Jun 2021
A repository of my contributions and development with Netbeans
Contributions:38 commits in 3 years 6 months
javalinuxdockernetbeans
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.