Summary
Manoj Choudhary is a Salesforce-focused specialist with 11 years of experience delivering enterprise CRM and cloud solutions, currently driving Service Cloud and integration engineering at Publicis Sapient in New Jersey. He has led large-scale implementations—most notably a global Service Cloud claims engine for UPS handling 20,000+ daily claims and a 20+ system integration landscape—while inventing a custom "Bucket Algorithm" to reliably throttle and batch Platform Events for 100% data integrity. His background spans consulting at Deloitte and TCS where he built high-concurrency frameworks, CTI strategies, Apttus customizations, and real-time IoT dashboards, blending strong backend integrations with Lightning/UX modernization. Comfortable with Python and Node.js for data validation and DevOps automation, Manoj focuses on pragmatic, scalable solutions that align with business goals. Known for multilingual communication frameworks and automated agent workflows, he brings both technical depth and an operator’s mindset to complex CRM transformations.
10 years of coding experience
7 years of employment as a software developer
Kendriya Vidyalaya Sangathan
Bachelor’s Degree, Computer Science Engineering and Application, 8.02/10, Bachelor’s Degree, Computer Science Engineering and Application, 8.02/10 at Indira Gandhi Institute of Technology,Sarang
English, Hindi