Summary
Manoj Jayalath is a seasoned Tech Specialist in VoIP and messaging with over a decade of experience in telecommunications operations, fraud management, and routing optimization. Currently leading voice and A2P messaging teams at HGC Global Communications, he drives NOC Tier‑2 outsourcing, handles escalations and switch routing on Dialogic soft switches, and delivers measurable cost savings through traffic analysis. His background spans senior NOC engineering, project roles at Hutch and Etisalat Lanka, and early telecom engineering training at Sri Lanka Telecom, giving him end-to-end exposure to network performance, alarm systems, and international interconnects. Manoj combines technical depth in 3G/LTE/UMTS, SS7 and VoIP with people leadership—managing and upskilling teams across QA and international business. He also pairs technical credentials (BEng in Electrical & Electronics) with project and marketing studies, enabling a pragmatic approach to vendor management and commercial optimization. Colleagues value his knack for identifying fraud/revenue leakage and turning traffic telemetry into actionable operational improvements.
10 years of coding experience
3 years of employment as a software developer
Entrepreneurship Development Program, Business/Commerce, General, Business Administration and Management, General, Entrepreneurship Development Program, Business/Commerce, General, Business Administration and Management, General at American Center EDP
Certificate in PMP, Project Management, Certificate in PMP, Project Management at Institute of Project Management
Bachelor of Engineering (BEng), Electrical and Electronics Engineering, Bachelor of Engineering (BEng), Electrical and Electronics Engineering at Coventry University
Postgraduate Diploma in Marketing, Marketing, Postgraduate Diploma in Marketing, Marketing at Sri Lanka Institute of Marketing-SLIM
English