Manuel P
Director Customer Support at BMC Helix
Zapopan, Jalisco, Mexico
Summary
👤
Senior🎓
Top SchoolManuel P is a seasoned systems engineer and support leader with 11 years of experience advancing technical support and SaaS operations, currently serving as Director Customer Support at BMC Helix. He combines hands-on expertise in networking, satellite antennas, SSO and web-layer diagnostics with financial and administrative IT leadership, progressing from desktop support roles at Halliburton to senior management at BMC. Deeply versed in cloud-native tooling—Kubernetes and Google Cloud—and an advocate for Kotlin, he bridges platform engineering and customer-facing reliability. Known for turning complex troubleshooting into repeatable, scalable processes, he excels at reducing incident churn while enabling product-driven support. Based in Zapopan, Mexico, he brings a practical, systems-minded approach that balances technical depth with operational rigour.
11 years of coding experience
4 years of employment as a software developer
Bachelor's degree, Systems Engineering, Bachelor's degree, Systems Engineering at Universidad del Valle de México
Spanish, English, Portuguese
Stackoverflow
29reputation
0reached
1answer
0questions
Github Skills (47)
sketch-app10
drawer9
navigation-drawer9
sketch9
firebase-functions9
banking9
wallet8
android-ui8
kotlin8
android-library8
android-development8
floatingactionbutton8
spring-mvc7
java7
android7
Programming languages (3)
Github contributions (5)
manuelernesto/countdown-timer
Mar 2021 - Apr 2022
Contributions:1 release, 14 commits, 10 pushes in 1 year 1 month
manuelernesto/eCommerce
Jan 2021 - Mar 2021
Contributions:15 commits, 3 pushes in 1 month
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