Summary
Marc Frame is a seasoned sales executive with 25 years of customer-facing experience and 11 years in senior account and lead roles across seven contact centres and 13 industries. He excels in consultative selling, lead generation, appointment setting, retentions, complaints resolution and collections, routinely meeting high KPIs under pressure. At Financial Guidance Group he manages end-to-end debt and insolvency cases—combining new-business conversion with account management and collections work. Comfortable both coaching small teams and working the dialler himself, he has repeatedly stepped into operational and training duties to lift performance. Based in Glasgow, he pairs a practical sales instinct with a budding interest in software and web development, often experimenting with personal projects outside work. That mix of frontline empathy and process-driven execution makes him effective at resolving complex client issues while driving revenue.
10 years of coding experience