Marcel Rodrigues
IT Support Engineer at MongoDB
Spain
Summary
👤
Senior🎓
Top SchoolMarcel Rodrigues is an IT Support Engineer with 14 years of experience delivering hands-on user support, device lifecycle management, and Windows/macOS administration across fast-paced global environments. Holding EU Portuguese citizenship and based in Spain, he combines strong Microsoft expertise (AZ-900, MS-900, SC-900) with proven ServiceNow and ticketing discipline to meet SLAs and maintain high NSAT. He has supported large customers at Microsoft, LinkedIn and now MongoDB, specializing in device onboarding, OS migrations, Intune/MDM, and complex integrations like Outlook, Okta and Passkeys. Beyond deskside support, Marcel contributes to open-source—fixing low-level issues in the widely used PyMySQL client—demonstrating deep protocol-level understanding and a programmer’s curiosity for Unix, embedded systems and scripting. Practical, communicative and vendor-savvy, he thrives on resolving thorny interoperability problems while improving internal knowledge and processes.
14 years of coding experience
Postgraduate in Administration (NFQ Level 9) Business Administration and Management General, Postgraduate in Administration (NFQ Level 9) Business Administration and Management General at FGV - Fundação Getulio VargasBachelor Degree in Law (NFQ Level 7) Law, Bachelor Degree in Law (NFQ Level 7) Law at Instituto Superior de Ciências Aplicadas - ISCA Faculdades
English, Portuguese, Spanish
Github Skills (6)
databases10
python10
mysql10
database10
character-encoding9
testing8
Programming languages (4)
Github contributions (5)
PyMySQL/PyMySQL
Jul 2013 - Dec 2014
MySQL client library for Python
Role in this project:
Back-end Developer
Back-end DeveloperContributions:78 commits in 1 year 4 months
Contributions summary:Marcel primarily contributed to the core functionality of the PyMySQL library, with a focus on improving compatibility and fixing bugs. Their work included modifying the Python version support, fixing character encoding issues, and correcting formatting in the code. They also fixed several bugs related to microseconds, string formatting and text decoding. The user demonstrated a strong understanding of the MySQL protocol and the library's internal workings.
mysql-clientpythonmysql
lecram/thales
Apr 2015 - Apr 2021
Contributions:2 pushes, 1 branch in 6 years
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