Marcell Urbina
Information Technology Operations And Accounts Manager
San Francisco, California, United States
Summary
👤
Senior🎓
Top SchoolMarcell Urbina is an IT operations leader based in San Francisco with 8+ years of hands-on experience orchestrating multi-site infrastructure, security, and user-centric support programs. He has driven major rollouts and office builds—from designing badging and security systems for HQs to leading the IT launch of a flagship NYC storefront—while cutting onboarding and provisioning times through automation. Marcell pairs technical operations with vendor and contract negotiation skills, delivering measurable cost savings and a 40% network performance improvement during infrastructure overhauls. He’s built and scaled white-glove support teams for large commercial field sales forces, achieving near-immediate ticket resolution and high user satisfaction. Comfortable bridging technical and business stakeholders, he also authors practical policy (including an Acceptable Use AI Policy) to align evolving tech with compliance. Fluently bilingual work across startups, pharma, and managed services underscores his knack for translating complex IT needs into pragmatic, people-focused solutions.
9 years of coding experience
6 years of employment as a software developer
Bachelor of Arts (B.A.) Sociology, Bachelor of Arts (B.A.) Sociology at San Francisco State UniversityFront End Web Design and IT Support, Front End Web Design and IT Support at dev/MissionAssociate of Science (A.S.) Liberal Arts Math and Science, Associate of Science (A.S.) Liberal Arts Math and Science at City College of San Francisco
Github Skills (5)
mongoose2
javascript1
expressjs1
mongodb1
nodejs1
Programming languages (1)
Github contributions (5)
itscellycel/itscellycel.github.io
Jul 2017 - Aug 2017
Contributions:142 pushes, 2 branches in 1 month
eflores370/ticketingSystem
Aug 2017 - Sep 2017
Contributions:5 PRs, 4 pushes, 1 branch in 14 days
expressjsnode-jsjavascriptexpressprofits
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