Summary
Marcin Osowski is a ServiceNow technical architect with 15 years of ITSM expertise, currently shaping enterprise ServiceNow platforms at The Cloud People Global. He combines deep hands-on development and administration with a proven track record of consultancy and delivery at Engage ESM, focusing on ITOM, CSDM alignment, CMDB design and complex integrations. A multicertified practitioner across ServiceNow disciplines (ITSM, CSM, Discovery, Service Mapping, Event Management, APM and App Development), he blends strong ITIL foundation with practical experience migrating and consolidating legacy BMC Remedy landscapes. Marcin is comfortable translating service owners’ strategy into CSDM-aligned implementations and POCs for strategic clients, including pharma and financial sectors. Based in Gdynia, he brings a systems-thinking approach—equally fluent in platform architecture, automation and portal development—often surfacing integration efficiencies that aren’t obvious until production.
14 years of coding experience
7 years of employment as a software developer
Engineer's degree, The Institute of Applied Informatics, Database design and application software, Engineer's degree, The Institute of Applied Informatics, Database design and application software at The State School of Higher Professional Education in Elblag
Master's degree, Faculty of Management, Computer Science and Econometrics / Informatyka i Ekonometria, Master's degree, Faculty of Management, Computer Science and Econometrics / Informatyka i Ekonometria at University of Gdansk