Summary
Marcio Augusto is a software engineer from Rio de Janeiro with nine years of hands-on experience in IT support, infrastructure and service desk operations across large corporate and public-sector environments. He excels in Microsoft-centric ecosystems (Windows Server, Microsoft 365, Intune, AD) while also operating monitoring and observability stacks like Zabbix and Grafana, and experimenting with cloud services on AWS and Azure. Known for delivering stable, secure systems and VIP-level support, he combines technical rigor with clear communication and a human-centered approach to user service. Recently he has been applying AI tooling to day-to-day engineering tasks—crafting prompts to refine Python code and automate monitoring experiments—which reflects a pragmatic curiosity for new technologies. His background coordinating deployments, managing large print and AD migrations, and using ServiceNow for incident workflows gives him a strong operational mindset for reliability and continuity.
10 years of coding experience
Tecnólogo de Gestão de Projeto de Tecnologia de Informação, Information Technology, Tecnólogo de Gestão de Projeto de Tecnologia de Informação, Information Technology at Universidade Gama Filho