Marco Bicca
Support Engineer at Microsoft
Seattle, Washington, Costa Rica
Summary
🤩
Rockstar🎓
Top SchoolMarco Bicca is a Support Engineer with a decade of hands-on experience in Windows and Linux escalation support, currently at Microsoft in Seattle. He specializes in Windows update deployment and troubleshooting across Windows 7–11, Autopilot provisioning (including White Glove), Azure AD and Hybrid joins, and large-scale Windows Server environments. His background includes deep VoIP, routing and switching expertise, with extensive work on Cisco Call Manager integrations and IPBX administration. Proficient in VMware virtualization, he brings cross-platform troubleshooting skills from endpoint to server and cloud identity layers. Known for tackling complex escalations, he blends TAC-style problem solving with practical deployment experience. Outside work he’s musically creative—an avid drummer who also maintains a personal site showcasing his projects.
10 years of coding experience
4 years of employment as a software developer
Universidad Nacional de Costa Rica
Spanish, English
Github Skills (47)
linux10
virtual-machine10
microsoft-azure10
azure10
microsoft9
virtual-file-system9
command-line-interface9
azure-cli9
arm9
powershell8
arm-templates8
windows-server8
bicep8
architecture7
run-command7
Programming languages (12)
Github contributions (5)
mabicca/azure-linux-tuning
Aug 2023 - May 2026
Contributions:25 pushes, 1 branch in 2 years 9 months
mabicca/unifi-tuning
Sep 2020 - Aug 2023
Contributions:2 pushes, 1 branch in 2 years 11 months
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