Summary
Marco Enea is a ServiceNow Developer with 11 years of IT experience who combines hands-on technical support and platform development to streamline enterprise workflows. Based in Schiller Park, IL, he has progressed from frontline roles in IT support, emergency services, and security to Tier 2/ServiceNow-focused positions at organizations like Ecolab and Advocate Aurora Health. Known for digging into root causes, Marco pairs meticulous attention to detail with strong customer service and cross-team collaboration to resolve complex hardware, network, and software issues under pressure. He brings practical experience with Active Directory, VPNs, cloud security, VMware, and ticketing systems, and is bilingual in Italian—an asset for diverse teams and stakeholder communication. Outside of routine ops, his background in emergency response and TSA screening hints at calm decision-making and procedural rigor in high-stakes environments.
11 years of coding experience
East Leyden High School
Associate of Science - AS, Computer Information Systems, A, Associate of Science - AS, Computer Information Systems, A at DeVry University
Italian