Marcus Gonçalves
Analista De Suporte Sr at Minsait
Rio de Janeiro, Brazil
Summary
👤
Senior🎓
Top SchoolMarcus Gonçalves is a senior IT support analyst with over a decade supporting enterprise users—particularly long-term experience servicing Petrobras through roles at Indra, Spread Tecnologia and Minsait. He combines deep hands-on skills in Windows, VPN/remote access, Citrix/VDI, Lotus Notes, Microsoft 365/Azure tools and hardware troubleshooting with strong ticketing discipline using ServiceNow, ARS and Click. Beyond technical support, Marcus operates as an independent sales consultant leveraging social networks and e‑commerce channels to grow business, showing a commercial mindset rare in frontline IT staff. Known for calm, customer-focused problem solving and VIP-level support for executives and critical applications, he prioritizes rapid restoration of service and user satisfaction. Currently based in Rio de Janeiro, he’s rounding out formal training in systems analysis while maintaining a practical mix of infrastructure, telecom and endpoint expertise.
10 years of coding experience
Curso Superior de Tecnologia (CST), Analise e desenvolvimento de sistemas, Curso Superior de Tecnologia (CST), Analise e desenvolvimento de sistemas at Universidade Cruzeiro do SulTÉCNICO EM PROCESSAMENTO DE DADOs, Information Technology, TÉCNICO EM PROCESSAMENTO DE DADOs, Information Technology at COLEGIO BATISTA FLUMINENSEEnsino Técnico, Business/Commerce, General, 9, Ensino Técnico, Business/Commerce, General, 9 at Forma Brasil
Spanish
Github Skills (3)
querying2
python1
machine-learning1
Programming languages (4)
Github contributions (5)
marcus-goncalves/courses
Oct 2020 - Aug 2021
Contributions:18 commits, 16 pushes, 1 branch in 10 months
marcus-goncalves/mundiale_to_do_list
Mar 2020 - Apr 2020
Projeto1 - To Do List Mundiale
Contributions:25 PRs, 25 pushes, 5 branches in 19 days
reactcssjavascriptto-dohtml5
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