Senior Director, Customer Experience at Chainalysis
Washington, District of Columbia, United States
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Summary
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Senior
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Top School
Marcus Louie is a seasoned technology leader and Global Head of Solutions Engineering with 13 years of experience building teams and technical programs that scale in high-growth, regulated environments. He has led solutions and customer success at blockchain analytics and digital-asset infrastructure firms, designing product roadmaps and go-to-market technical strategies across custody, trading, and compliance use cases. Marcus combines deep technical fluency—from product development and data integration to enterprise deployments—with a talent for recruiting, mentoring, and cross-functional leadership that turns ambiguous problems into repeatable outcomes. His background includes directing consulting and data programs for large public-sector clients and launching early-stage product teams, giving him a rare mix of startup execution and enterprise delivery. Outside work he volunteers with Code for DC to streamline affordable-housing applications, reflecting a pragmatic focus on data-driven public impact. He holds advanced training from Carnegie Mellon, pairing rigorous academic foundations with a track record of operationalizing complex technical solutions.
13 years of coding experience
14 years of employment as a software developer
PhD Engineering and Public Policy, PhD Engineering and Public Policy at Carnegie Mellon University
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Marcus Louie - Senior Director, Customer Experience at Chainalysis