Margaret Mitchell is a senior service delivery and customer success leader with 14 years of cloud and technical account management experience, currently leading service delivery at Palo Alto Networks after a multi-year tenure managing Rackspace’s Managed Public Cloud (GCP, Azure, AWS). She combines deep technical fluency with commercial acumen—driving revenue growth, partner programs, and large-account expansions while overseeing complex cloud migrations and adoption. Known for building cross-functional programs and strategic partnerships (including joint case studies with Google and Sitecore), she pairs a customer-first mindset with strong communication and negotiation skills. Margaret’s background spans sales operations, business analysis, and program management dating to early roles in channel alliances and training, giving her a rare blend of tactical delivery experience and long-term strategic perspective. Based in San Antonio, she also pursues AI research interests publicly on GitHub, signaling continued curiosity about emerging technologies alongside her service delivery focus.
14 years of coding experience
20 years of employment as a software developer
Bachelor of Arts (BA) Computer Science, Bachelor of Arts (BA) Computer Science at The University of Texas at Austin
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Margaret Mitchell - Sr. Service Delivery Leader at Palo Alto Networks