Margo Crandall is a retired content and program leader with over 20 years of experience designing and delivering learning and documentation for enterprise software, most recently leading content publishing for Dynamics 365, Power Platform, and Cloud Solutions at Microsoft. She built and managed large-scale Learn portfolios—over 700 modules—while coordinating cross-disciplinary teams, localization, and content migration using Git, GitHub, OPS, and automation scripts. Known for blending instructional-design rigor with product and program management, she has driven readiness, certification, and publishing pipelines across multiple Microsoft product lines. Based in Redmond, she shifted from hands-on content strategy to mentoring and advising before retirement, and she remains an active student pilot, reflecting a lifelong appetite for structured learning and new challenges.
9 years of coding experience
14 years of employment as a software developer
Master of Science (MS) Educational/Instructional Technology, Master of Science (MS) Educational/Instructional Technology at Indiana University Bloomington
Bachelor's degree Economics Russian Eastern European Studies, Bachelor's degree Economics Russian Eastern European Studies at Grinnell College
Documentation for Microsoft Dynamics 365 apps such as Dynamics 365 Finance, Dynamics 365 Commerce, Dynamics 365 Supply Chain Management, and Dynamics 365 Human Resources
Contributions:3313 commits, 62 PRs, 67 pushes in 5 years 2 months
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