Mariana聽Guzman
Customer Success Engineer at Duck Creek Technologies
Portland, Oregon Metropolitan Area United States
Summary
馃ぉ
Rockstar馃帗
Top SchoolMariana Guzman is a Customer Success Engineer with eight years of experience helping enterprise SaaS customers succeed across cloud platforms including AWS, Azure, GCP and PaaS offerings. She combines hands-on troubleshooting and data migration expertise with technical leadership鈥攔egularly driving solution blueprints, escalations, and cross-functional coordination between Dev, PM, and Professional Services. Her background ranges from teaching university-level computer science to managing technical support teams, which gives her a rare blend of pedagogy, documentation discipline, and operational rigor. Fluent in English and Spanish, she excels at communicating complex architecture to both engineering and executive audiences. Known for prioritizing customer outcomes, she proactively creates reference materials and process improvements to reduce future friction. Based in the Portland, OR metro area, she self-trains on emerging technologies and brings a pragmatic, deadline-driven approach to SaaS deployments and upgrades.
8 years of coding experience
14 years of employment as a software developer
Bachelor of Science degree Computer Systems Engineering, Bachelor of Science degree Computer Systems Engineering at Instituto Tecnologico de ZacatepecMaster鈥檚 of Science in Computer Science Software Engineering, Master鈥檚 of Science in Computer Science Software Engineering at Centro National de Investigaci贸n y Desarrollo Tecnol贸gico
English, Spanish
Github Skills (6)
buildkite10
continuous-delivery10
travis-ci10
continuous-integration10
travis10
documentation10
Programming languages (1)
Github contributions (5)
mariana-gu/customer-support-engineer-takehome
Sep 2019 - Sep 2019
Contributions:7 pushes, 2 comments in 1 day
mariana-gu/OctopusPetShop
Apr 2019 - Apr 2019
Contributions:6 pushes, 1 branch in 1 day
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