Mariana Guzman
Customer Success Engineer at Duck Creek Technologies
Portland, Oregon Metropolitan Area United States
Summary
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Rockstar🎓
Top SchoolMariana Guzman is a Customer Success Engineer with eight years of experience helping enterprise SaaS customers succeed across cloud platforms including AWS, Azure, GCP and PaaS offerings. She combines hands-on troubleshooting and data migration expertise with technical leadership—regularly driving solution blueprints, escalations, and cross-functional coordination between Dev, PM, and Professional Services. Her background ranges from teaching university-level computer science to managing technical support teams, which gives her a rare blend of pedagogy, documentation discipline, and operational rigor. Fluent in English and Spanish, she excels at communicating complex architecture to both engineering and executive audiences. Known for prioritizing customer outcomes, she proactively creates reference materials and process improvements to reduce future friction. Based in the Portland, OR metro area, she self-trains on emerging technologies and brings a pragmatic, deadline-driven approach to SaaS deployments and upgrades.
9 years of coding experience
14 years of employment as a software developer
Bachelor of Science degree Computer Systems Engineering, Bachelor of Science degree Computer Systems Engineering at Instituto Tecnologico de ZacatepecMaster’s of Science in Computer Science Software Engineering, Master’s of Science in Computer Science Software Engineering at Centro National de Investigación y Desarrollo Tecnológico
English, Spanish
Github Skills (1)
travis-ci10
Programming languages (3)
Github contributions (5)
mariana-gu/customer-support-engineer
Sep 2019 - Aug 2025
Contributions:8 pushes, 2 comments in 6 years
mariana-gu/port-github-action
Aug 2025 - Feb 2026
Contributions:3 PRs, 3 pushes, 2 branches in 6 months
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