Mariela Nikolova is a SaaS Technical Analyst and junior .NET developer with nine years of hands-on experience bridging web development, IT operations, and customer-facing implementations. She has delivered end-to-end solutions—from responsive single-page sites and WordPress builds to enterprise SaaS integrations—while supporting 24/7 data center operations and ITIL-based incident management. At PROS she guided full implementation lifecycles and translated customer needs into product enhancements, and now applies that cross-disciplinary perspective at Accenture Song. Comfortable with both code and stakeholder-facing work, she combines technical troubleshooting with clear documentation, training, and support to drive customer satisfaction. A BBA graduate focused on web and multimedia design, Mariela brings a rare blend of product empathy and operational rigor that helps teams move projects from workshop to production.
9 years of coding experience
2 years of employment as a software developer
Bachelor of Business Administration - BBA Web Page Digital/Multimedia and Information Resources Design, Bachelor of Business Administration - BBA Web Page Digital/Multimedia and Information Resources Design at American University in Bulgaria
Foreign Language High School "Acad. Lyudmil Stoyanov"
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Mariela Nikolova - SaaS Technical Analyst at Accenture Song