Marika Ross
Customer Success Lead at Common Curriculum
Alexandria, Virginia, United States
Summary
👤
Senior🎓
Top SchoolMarika Ross is a Customer Success Lead and former software engineer with eight years of experience at Common Curriculum, blending technical fluency in Ember, Elixir, React and Ruby with a deep background in Montessori education. She has driven product adoption and onboarding for over 150 schools, led demos that helped close $100K in new sales, and redesigned renewal workflows to achieve an 88% renewal rate—the highest in company history. Prior to leadership she shipped maintainable web applications as the sole owner of a Rails/Ember project and reduced mean time-to-resolution by over 25% through improved support and triage processes. Her classroom experience as a Lead Toddler Guide informs a people-first approach to customer relationships, training, and crisis management. Based in Alexandria, VA, she thrives at the intersection of pedagogy and product, turning educator needs into usable features. She’s equally comfortable debugging production code as she is running parent education nights, a blend that makes her an unusually empathetic operator in edtech.
8 years of coding experience
5 years of employment as a software developer
BA, American Studies, BA, American Studies at Middlebury CollegeMontessori NorthwestMaster of Education (M.Ed.), Montessori Teacher Education, Master of Education (M.Ed.), Montessori Teacher Education at Loyola University Maryland
French, English
Github Skills (22)
figma9
emberjs9
swiftui9
tailwind8
ember8
responsive8
javascript8
ansible-collections7
tailwindcss7
javascript-framework7
azerothcore7
flutter7
swift7
web-development7
html6
Programming languages (5)
Github contributions (5)
marikaross/cheese_louise
Jul 2018 - Aug 2018
Contributions:32 PRs, 29 pushes, 8 branches in 10 days
marikaross/mood-weather
Nov 2018 - Nov 2018
A weather app that changes appearance based on the condition
Contributions:22 PRs, 18 pushes, 10 branches in 5 days
conditionappearanceweather-appchanges
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