Summary
Mark Curtis is a seasoned Technical Support Engineer with over two decades in software, telecoms and industrial control systems, currently focused on escalations and support tooling for data platforms. He has deep hands-on expertise with DataStax Enterprise, Apache Cassandra, Solr, Spark, Unix/Linux, and cloud deployments across AWS, GCP and Azure, combined with IP and optical networking experience from earlier telecom roles. Mark has a track record of stabilising complex customer environments, automating operations with Ansible and OpsCenter LCM, and delivering white-glove managed services. His career path—from a British Rail apprenticeship through automotive control systems to strategic support at Oracle and DataStax—gives him a practical systems-thinking approach to reliability and performance. Colchester-based and comfortable working across EMEA, he brings a customer-first mindset and a knack for translating deep technical detail into operational outcomes. Outside work he’s known for lightening tense escalations with dad jokes, a small but effective soft-skill that reflects his people-oriented support style.
11 years of coding experience
10 years of employment as a software developer
City&Guilds 230, 236, 224, ONC, & HNC Electrial Engineering, City&Guilds 230, 236, 224, ONC, & HNC Electrial Engineering at Newham
Cisco CCNA, Networking, Cisco CCNA, Networking at Home Study
Oracle OSM Foundations, Oracle OSM Foundations at Oracle University