Mark Felton is a strategic technology leader with a decade of experience building and scaling Drupal-based platforms and customer success organizations, now serving as Director of Technical and Strategic Solutions. He led Technical Account Management teams at Acquia supporting Fortune 500 firms, DoD/DOJ agencies, and nonprofits, combining hands-on Drupal, CDNs, edge security, CI/CD, and observability expertise with customer-facing advisory skills. Known for being a "code-savvy" TAM, he optimizes applications and cloud infrastructure to improve performance, resilience, and scalability while aligning product, engineering, and account teams. His background running digital production at Harvard Magazine gives him practical experience in integrating publishing, marketing, and ad revenue systems—an unusual blend of editorial operations and enterprise cloud architecture. Colocated in Boston, he brings a pragmatic, measurable approach to driving customer outcomes and cross-functional collaboration.
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Mark Felton - Director Of Technical And Strategic Solutions