Summary
Mark Heath is an interaction designer with eight years in digital government services and over two decades of broader design experience spanning international retail, hospitality and B2B marketing. At the Welsh Government he blends user research, lean UX and front-end implementation (Drupal, Twig, JS, HTML5, SASS) to deliver accessible, user-centred services and contribute to national digital branding standards. He is practiced in running design sprints, A/B testing and guerrilla usability studies, translating complex policy and audience needs into practical journeys and prototypes. Comfortable working in Scrum and Kanban teams, he pairs hands-on wireframing and prototyping with pragmatic content and campaign design for multi-channel audiences. An unexpected strength is his depth of commercial retail design experience, which informs customer-focused government service solutions that balance brand, usability and measurable engagement.
8 years of coding experience
Level 3 National Diploma, Foundation Studies, Design and Applied Arts, Level 3 National Diploma, Foundation Studies, Design and Applied Arts at University of Wales, Cardiff
Bachelor of Arts - BA, Graphic Communications, Bachelor of Arts - BA, Graphic Communications at Cardiff Metropolitan University